Q. Is the $49.99 or $149.99 a one time fee?
A. Yes. You are only charged once for this fee which will
give you unlimited membership access to our website for 3
months.
Q. What will I receive by becoming a member?
A. As a basic member ($49.99) we will provide you with Management
and private Owner contact information and unlimited access
to listings that are updated daily. Our site offers up to
14,000. As a member you will be able to contact us daily to
about recent updates.
As a preferred member ($149.99) you will be provided unlimited
access to over 14,000 listings and rental assistance. This
package will include, a rental specialist who will call to
find out availability, prices, amenities, rules on pets, credit
checks, along with any other questions or concerns you may
have. Your rental specialist will also call all specified
listings, set up appointments, and ask the questions. All
you have to do is show up! CARENTSOURCE will do its best to
represent you.
Please be advised that you will only have 14 business days,
starting from the date of purchasing our services, to access
your rental specialist.. Once your 14 business days have passed,
you will only have unlimited access to our members only area
of listings. You will be required to make all calls and set
up appointments yourself.
Q. I am looking for a affordable apartment and I need to move real
fast. Can your company help me obtain contact information?
A. Yes. All you have to do is send us an email detailing what
area, location, and price range you are looking for and we
will compile a list of all available vacancies to your request.
Most managements offer vacancies to fit all budgets. All you
have to do is contact them directly to set up your own appointments.
Q. After I paid the one time fee, are there any other fees
that I have to pay?
A. No, CARENTSOURCE only charges that one fee. However, managements
do occasionally charge a credit check fee or other small related
administrative fee which is normal here in the United States
to obtain an apartment.
Q. Why do you charge a fee before I can obtain an apartment?
A. We charge a small administrative fee to maintain and update
this website and to pay advertising expenses on a continuous
basis, which provides you unlimited access to this website
for 3 months.
Q. How long can I use the website as a member?
A. With Basic membership, you may access the site as often
as you like, 24 hours a day, for 3 months. Preferred members
are allowed the same access as Basic members with the added
convenience of our rental specialists for 14 business days.
Q. How often do you up date the site?
A. Every Day.
Q. How soon after I pay this fee can I get the report?
A. Instantly, after paying, you will be prompted with a message
with your user name and password to log on. This is automatically emailed to you after your payment is processed.
Q. Is there an office that I can visit?
A. Unfortunately, our office is not equipped to handle customers.
However, you may contact us through our website 24/7 by e-mailing
us at support@carentsource.com or contact us via phone.
Q. I did not see the apartment that was advertised?
A. Keep in mind, we advertise over 10,000 listings. We can
not guarantee that listings will still be available when you
become a member. However, CARENTSOURCE will help assist you
in finding a vacancy to your liking.
Q. I do not feel comfortable with giving my credit card information
online. Is there another way that I can sign up?.
A. CARENTSOURCE offers several different ways to become a
member. We can take payments by phone, email, or you can personally
sign up online via PayPal. Your payment is secured and we
are PayPal verified since 2004. Your payment is handled through
PayPal, which is a part of the eBay company, not CARENTSOURCE.
No employee or staff member of CARENTSOURCE will ever see
your personal and credit information, unless you request we
take your payment via phone or email. Government applies strict
rules in providing and securing payments online.
Q. Is
the fee refundable?
A. If we have not provided you any Management and Owner contacts,
you are entitled to a full refund. Otherwise, there is a strict
NO REFUND POLICY. If you are at all unhappy with our services
we ask that you inform us and we will do our best to accommodate
you. (Please see our Terms of Use for further information.)
